000 004300000a22001570004500
008 140223b2006 xxu||||| |||| 00| 0 eng d
020 _a8120329945
041 _aeng
080 _aXT:51309S
082 _aXT:51309S
_dP6
100 _aFJERMESTAD Jerry
700 _aROMANO Nicholas C
_fEditor
245 _aElectronic customer relationship management
260 _aNew Delhi
_bPrentice-Hall
_c2006
650 _aManagement Studies
999 _c179625
_d179625