| 000 | 004260000a22001570004500 | ||
|---|---|---|---|
| 008 | 140223b2009 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a8184082428 | ||
| 041 | _aeng | ||
| 080 | _a2:97 | ||
| 082 |
_a2:97 _dP9 |
||
| 100 | _aHERNON Peter | ||
| 700 |
_aWHITMAN John R _fAuthor |
||
| 245 | _aDelivering Satisfaction and service quality | ||
| 260 |
_aNew Delhi _bIndian Publishing House _c2009 |
||
| 650 | _aLibrary & Information | ||
| 999 |
_c177711 _d177711 |
||